For local businesses, review count and rating influence both where you rank and whether anyone calls after they find you. It is the rare thing that is simultaneously a ranking factor, a conversion factor, and almost entirely within your control.
Ask any owner if reviews matter and they will say yes. Ask when they last had a system for requesting them and you get a pause. Most review generation is a technician occasionally remembering to ask.
The gap compounds. A competitor with four hundred reviews and a 4.8 outranks and outconverts one with sixty, and the gap widens every month because the leader is running a system and you are relying on memory.
Recency matters too. Fifty reviews from four years ago read worse than fifteen from the last quarter. A dormant profile signals a business that may not be operating.
Scope is set during the audit. Not every client needs every line, and we will tell you which ones you can skip.
Order matters here. Doing these out of sequence is the most common reason this work underperforms.
Where you have reviews, where you should, how you compare to the competitors you lose to, and where the gaps are widest.
The request has to fire without anyone remembering. We integrate with your CRM, POS, or field service software so it happens at job completion, automatically.
Ask too early and the job is not done. Too late and the goodwill has faded. The window differs by industry and we tune it to yours.
Every review, positive and negative, gets a response. Google reads it, prospects read it, and how you handle a complaint publicly is often more persuasive than the five-star reviews above it.
A protocol that routes real problems to a human on your team fast, resolves what can be resolved, and responds publicly in a way that reads well to the next reader.
Automation is live within 2 to 3 weeks. Review velocity typically increases within the first month and compounds. Rating improvements take longer since new reviews have to outweigh the existing average.
We never charge a percentage of ad spend. Recommending you cut a channel costs us nothing, so the advice stays honest.
No minimum, 30 days notice. You stay because it is working, not because of a termination clause.
Ad accounts, domain, CRM, analytics, creative files. During and after. You take all of it if we part ways.
On the pricing page, in public. No discovery call required to learn whether you can afford us.
The free marketing audit covers exactly this, benchmarked against three competitors you name. Written findings in 3 to 5 days, yours to keep either way.
Reputation & Review Management in Columbus, Ohio. Review velocity is a ranking factor and a closing factor. We build the system that keeps it moving. An Arch engagement covers review audit across every relevant platform, automated request workflow build, and crm, pos, or field service integration, among other work. Automation is live within 2 to 3 weeks. Pick Your Channels starts at $500 per month, month to month, and every engagement begins with a free marketing audit.
